Refund policy

Return & Refund Policy

Return Period

At SoleNest, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.

Return Conditions

To qualify for a return, items must:

Be unused and in their original condition
Include original packaging whenever possible
Not be damaged due to misuse or improper handling

Items showing excessive wear or intentional damage cannot be refunded.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We'll gladly arrange a replacement at no additional cost.